OFFSTRESS STORE — SHIPPING & DELIVERY POLICY

OFFSTRESS is committed to excellence and the full satisfaction of our customers. We proudly offer premium, specialized shipping services across the United States and Canada. Be assured we are doing everything in our power to get your order to you as soon as possible.

1. SHIPPING & PROCESSING TIMES

• Order Processing: All orders are processed, packed, and dispatched within 1–3 business days (excluding weekends and holidays). Once your order is handed over to our international logistics partners, a tracking number will be automatically generated and sent to your email.
• Estimated Delivery Time: Because we source and ship our specialized products directly from international manufacturing partners to offer you competitive pricing, delivery to the United States and Canada typically takes between 7 to 20 business days from the date of shipment.
• Potential Delays: While most packages arrive well within the estimated timeframe, shipping times may occasionally be extended due to international customs clearances, transport backlogs, holiday volumes, or severe weather conditions. If your order experiences a significant logistical delay, we will proactively notify you via email.

2. WRONG ADDRESS DISCLAIMER

It is the sole responsibility of the customer to ensure that the shipping address entered at checkout is correct and complete. To ensure rapid delivery, our automated fulfillment system begins processing orders almost immediately.

Therefore, there is a very limited window (typically within 1 hour of purchase) to correct or modify an incorrect address. Please contact us immediately at support@offstress.store if you believe you have provided incorrect shipping information. OFFSTRESS is not responsible for orders shipped to an incorrect address provided by the buyer.

3. UNDELIVERABLE & REFUSED ORDERS

Orders that are returned to us by the carrier as undeliverable due to incomplete address information, failure to collect the package from the local post office, or orders that are refused by the recipient at delivery are subject to international return fees. Any reshipment requests will incur additional shipping fees to be covered by the customer.

4. LOST/STOLEN PACKAGES

OFFSTRESS is not responsible for lost or stolen packages once delivery is officially confirmed by the shipping carrier. If your tracking information states that your package was successfully delivered to your address but you have not received it, please:

1. Check with neighbors, building managers, or your local mail carrier.
2. File a formal missing package report directly with your local postal service (USPS/Canada Post) and local authorities.

5. OUT OF STOCK ITEMS

In the rare event that an item is temporarily out of stock due to high demand, we will immediately notify you via email. We will offer you the choice to wait for the stock replenishment, exchange the item for a similar product, or receive a full immediate refund.

6. IMPORT DUTIES, FEES, AND TAXES

When purchasing from support@offstress.store, the customer acts as the importer of record. You are responsible for settling any local import duties, customs clearance fees, or taxes that may apply upon the package's arrival in the destination country according to local regulations.

7. ACCEPTANCE OF TERMS

By accessing our website and placing an order with OFFSTRESS, you willingly accept and agree to all timelines, terms, and conditions outlined in this Shipping Policy.

8. CONTACT INFORMATION

Our dedicated customer care team is always here to assist you with your delivery and tracking status. For any questions, please reach out to us at:
📩 support@offstress.store