# OFFSTRESS REFUND & RETURN POLICY

 

Thank you for shopping at offstress. We value your satisfaction and strive to provide a transparent, friction-free shopping experience. Please read our policy carefully to understand your rights regarding returns and refunds.

 

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### 1. Return Eligibility & Window

* **30-Day Policy:** You have 30 days from the date of receiving your physical item to request a return. If 30 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.

* **Acceptable Conditions:** To be eligible for a return, your item must be unused, unwashed, in the same condition that you received it, and in its original packaging.

* **Items Damaged by Customer:** Products that show signs of use, or are damaged/altered due to customer error, misuse, or improper handling, are strictly prohibited from being returned and will not be refunded.

 

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### 2. Non-Returnable Items & Digital Goods

Certain types of products cannot be returned or refunded due to their nature:

* **Digital Products (Guides & E-books):** All sales of digital content, downloadable guides, and online programs (including our training and posture guides) are final. Once the download link is generated or accessed, we cannot issue a refund.

* **Gift Cards:** Purchases of digital gift cards are non-refundable.

 

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### 3. How to Initiate a Return

Do not ship any items back until your return request is officially approved by our team. To start a return, please follow these steps:

1. Contact our support team via email at **support@offstress.com**.

2. Provide your **Order Number** and the specific reason for the return.

3. Attach clear photos or a short video of the item.

4. **For damaged, defective, or incorrect items:** You must provide a clear photo of the shipping label on the original packaging/box along with the product photo before we can process your replacement or refund.

 

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### 4. Return Shipping Address & Costs

* **Important Notice:** Please do not send your purchase back to the manufacturer or the address listed on your shipping label. This is a third-party automated fulfillment warehouse. Returns sent there cannot be tracked, verified, or processed, resulting in a forfeiture of your refund. We will provide you with the exact, designated US return address once your request is approved.

* **Store Error (Damaged, Defective, or Wrong Item):** If the return is due to our mistake (you received a damaged/defective product or the wrong item), offstress will cover 100% of the return shipping costs or arrange a free replacement.

* **Customer Preference (Change of Mind):** If you are returning an item because you changed your mind, chose an incorrect variant, or no longer want it, you will be responsible for paying your own return shipping costs. Original shipping costs are non-refundable.

 

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### 5. Refund Processing Time

Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item and whether your refund is approved.

* **Approval:** If approved, your refund will be processed and automatically applied to your original method of payment (Credit Card or PayPal) within **5 to 7 business days**.

* **Bank Delays:** Please note that depending on your bank or credit card issuer, it may take additional business days for the funds to officially post to your account.

 

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### 6. Lost Packages & Items Never Arrived

We monitor all shipments closely. Since we ship directly from our specialized manufacturing partners to offer you the best rates, international transit times may vary.

* A package is officially considered lost if the tracking information has not been updated for **45 consecutive days** (or 60 days during peak holiday seasons) from the date of shipment.

* If this timeframe has passed and your item has not been delivered, please contact us at **support@offstress.com**, and we will immediately issue a full refund or arrange a free replacement.